2017
MTN Nigeria
A three-day Be a Story Maker customer-experience programme for a customer-service department.
For organisations
Stronger organisations begin with how people experience work.
We connect people development, organisational health and communication so strategy can become shared behaviour.
Organisational solutions
Begin where the pressure is showing.
People & Leadership
Develop confident leaders and connected teams.
ExploreCulture & Organisational Health
Turn values into everyday behaviour.
ExploreCustomer Experience
Connect your promise with the people who deliver it.
ExploreChange, Strategy & Alignment
Help people understand the change and move with it.
ExploreCommunications
Make important messages clear, human and memorable.
ExploreWays to work together
Learning, consulting and communication.
Training / Dramatic Impact
Facilitated learning across soft skills, customer experience, sales, leadership and team development.
Consulting / Hatchery
Consulting for organisational culture, change, strategy and alignment, from diagnosis through practical action.
Communications / ÈKWÉ
Advertising and internal or change communication that helps important ideas connect and travel.
Dramatic Impact
People learn by doing, noticing and trying again.
The exact method is shaped for each engagement. It can combine diagnosis, relevant cases, participant-led drama, practice, reflection and an agreed action plan.
- 01
Listen and diagnose
We begin with the brief and, where useful, observation, interviews or pre-session work to understand the real context.
- 02
Make it relevant
Learning is shaped around the audience, workplace and priorities, using appropriate cases, stories and scenarios.
- 03
Practise through participation
Dramatic Impact can use participant-led drama, role play, activities and reflection to make behaviour visible and safe to practise.
- 04
Debrief and act
Sessions close by turning insight into practical commitments. Follow-through is agreed for each engagement rather than assumed.
Selected experience
Historical work, clearly contextualised.
These examples come from CentriCULTURE’s Nigerian practice. They describe the brief and format, not independently verified outcomes or current Canadian engagements.
2020
Seplat
Strategy and team-building work for the Legal Department.
2015
Keystone Bank
Culture and service change-management work.
Ready to shape stronger ways of working?
Tell us what your people and organisation need next.